Beneficiary Support Specialist

Job Summary

Supporting beneficiaries in a remote full-time capacity, the Beneficiary Support Specialist will manage inquiries, provide information on benefits, and assist with claims processing.

Key responsibilities

• Providing information and solutions in response to inquiries pertaining to products, services, and/or customer complaints
• Accessing databases to retrieve and/or record information
• Responding to customer complaints or inquiries

Required qualifications

• High School Diploma required, Associate or Bachelor’s degree preferred
• 1+ years of call center experience
• Experience interfacing with international customers or the ability to interface with a culturally diverse population
• Work experience in a Quality/Production driven environment