Benefit Advocate

Job Summary

A company is looking for a Benefit Advocate to manage and coordinate service requests from employees regarding their healthcare and wellness benefits.

Key Responsibilities

• Manage high volume service requests via phone, email, portal, and chat
• Educate and assist employees in understanding and maximizing their healthcare benefits
• Provide direction in resolving various benefit-related issues

Required Qualifications

• High School diploma or GED equivalent
• Minimum one year of insurance and/or benefits customer service experience
• Proficient in Microsoft Office Suite and data entry
• Must be able to work a flexible 37.5 hour work week in a 24/7/365 call center environment
• Ability to sit and use the phone for long periods of time