Benefit Advocate

Job Summary

Managing and coordinating a high volume of service requests, the full-time remote Benefit Advocate will educate and assist employees in navigating their healthcare and wellness benefits while addressing various benefit-related issues.

Key responsibilities

• Handle service requests via phone, email, portal, and chat from employees and their families
• Assist employees in understanding their benefit plans and maximizing their healthcare value
• Organize and prioritize work demands in a fast-paced call center environment

Required qualifications

• High School diploma or GED equivalent
• Minimum one year of insurance and/or benefits customer service experience
• Proficient in Microsoft Office Suite and electronic mail applications
• Ability to work a flexible 37.5-hour work week, including evenings, weekends, and holidays
• Excellent customer service skills with clear communication abilities