Benefit Advocate

Job Summary

Managing a high volume of service requests, the full-time remote Benefit Advocate will educate and assist employees in navigating their healthcare and wellness benefits while addressing various benefit-related issues.

Key responsibilities:

• Coordinate and respond to service requests via phone, email, portal, and chat from employees and their families
• Educate callers on their benefit plan offerings and assist with maximizing their healthcare and wellness benefits
• Provide direction and support in resolving a variety of benefit issues faced by employees

Required qualifications:

• High School diploma or GED equivalent
• Minimum one year of insurance and/or benefits customer service experience
• Proficient in Microsoft Office Suite, data entry, and electronic mail applications
• Ability to work a flexible 37.5-hour work week in a 24/7/365 call center environment
• Excellent customer service skills with the ability to adapt communication style to diverse backgrounds