Benefits Administration Specialist

Job Summary

To support multiple client accounts, the remote Benefits Administration Specialist will manage benefits administration software, ensuring accurate eligibility, enrollment, and billing while providing exceptional client service.

Key responsibilities

• Manage and retain clients by providing best-in-class service and identifying suitable benefits administration systems
• Serve as the primary contact for the benefits administration system, overseeing workflows and addressing carrier and vendor issues
• Assist in developing employee communications and provide resolution support for employee issues related to benefits administration

Required qualifications

• 2-3 years of customer service experience related to employee benefits
• High School Graduate required; college degree preferred
• Advanced understanding of employee benefits administration systems, preferably Employee Navigator or comparable
• Proficiency with internet-based programs and Microsoft Office products
• Able to work in a fast-paced team environment with minimal instruction