Benefits Administration Supervisor

Job Summary

Benefits Administration Supervisor, responsible for leading a full-time team in a customer support environment, providing operational oversight, coaching, and handling escalated benefits-related inquiries.

Key Responsibilities

• Provide real-time support to frontline agents through various communication channels
• Monitor team performance metrics and manage escalated member issues
• Facilitate coaching sessions and conduct performance reviews with team members

Required Qualifications

• Experience leading or supervising customer support or benefits administration teams
• Strong coaching, mentoring, and employee development skills
• Ability to manage escalated customer issues effectively
• Experience reviewing operational metrics and performance reporting
• Proficiency with Microsoft Office tools and reporting systems