Benefits Advocate

Job Summary

A company is looking for a Benefits Associate to assist members in navigating their healthcare benefits.

Key Responsibilities

• Guide members by answering calls and emails, providing clear information about benefits and options
• Assist members in comparing benefits during open enrollment and life changes
• Resolve benefit-related issues and ensure timely follow-up and updates for members

Required Qualifications

• At least one year of customer service or benefits experience
• Ability to multi-task and manage inquiries efficiently
• Proficient in using MS Word, Excel, and internal systems
• Willingness to learn about benefits administration and healthcare plans