Benefits Advocate

Job Summary

A company is looking for a Benefits Associate to assist members in navigating their healthcare benefit options.

Key Responsibilities

• Guide members by answering calls and emails, providing clear explanations about benefits and provider options
• Assist members in comparing benefits during open enrollment and life changes to ensure informed decisions
• Resolve benefit-related issues and ensure timely updates and resolutions for members

Required Qualifications

• At least one year of customer service or benefits experience
• Ability to multi-task and manage inquiries efficiently
• Proficiency in using MS Word, Excel, and internal systems
• Desire to learn about benefits administration and healthcare plans
• Strong organizational skills to track critical details