Benefits Advocate

Job Summary

A company is looking for a Benefits Associate to assist members in navigating their healthcare benefits.

Key Responsibilities

• Guide members by answering calls and emails regarding benefits, costs, and provider options
• Assist members in comparing benefits during enrollment and life changes to ensure informed decisions
• Resolve benefit-related issues and provide timely updates through coordination and follow-up

Required Qualifications

• At least one year of customer service or benefits experience
• Ability to multi-task and manage inquiries efficiently
• Proficiency in MS Word, Excel, and internal systems
• Willingness to learn about benefits administration and healthcare plans