Benefits Associate

Job Summary

A company is looking for a Benefits Associate to assist members with their healthcare benefits.

Key Responsibilities

• Guide members by answering calls and emails regarding benefits, costs, and provider options
• Assist members in comparing benefits during open enrollment and life changes
• Resolve benefit-related issues and ensure timely updates and resolutions

Required Qualifications

• At least one year of customer service or benefits experience
• Ability to multi-task and manage inquiries efficiently
• Proficient in using MS Word, Excel, and internal systems
• Eagerness to learn about benefits administration and healthcare plans