Benefits Associate

Job Summary

Passionate about helping others, the full-time remote Benefits Associate will guide members through healthcare and employee benefit decisions, assist during open enrollment, and resolve complex benefit issues while providing exceptional service.

Key responsibilities

• Answer incoming calls and provide accurate information about benefit plans and enrollment decisions
• Assist members in comparing plan options during various enrollment periods and life events
• Research and resolve complex benefit issues, ensuring members receive the necessary support

Required qualifications

• Minimum one year of customer service experience, preferably in healthcare or insurance
• Experience in a call center environment is preferred
• Proficiency with Microsoft Office and technology platforms
• Ability to explain complex topics in an easy-to-understand manner
• Organized and detail-oriented, capable of managing multiple priorities