Benefits Associate

Job Summary

Working remotely in a full-time capacity, the Evening Benefits Associate will guide members through their benefit options, resolve concerns, and provide healthcare solutions while being part of a compassionate team dedicated to simplifying healthcare.

Key responsibilities

• Answer incoming calls and emails, providing clear explanations about benefits, costs, and provider options
• Assist members in comparing benefits during open enrollment and life changes, ensuring informed decision-making
• Resolve benefit-related issues by researching plan details and coordinating follow-up communications

Required qualifications

• At least one year of customer service or benefits experience
• Strong organizational skills with the ability to manage multiple inquiries efficiently
• Proficient in MS Word, Excel, and internal systems for research and documentation
• Willingness to learn about benefits administration and healthcare plans
• Ability to communicate complex topics clearly and empathetically