Benefits Call Center Coordinator

Job Summary

Working remotely in a full-time capacity, the Benefits Call Center Coordinator will manage customer service inquiries related to benefits administration, ensuring professionalism and accuracy while handling high volumes of requests.

Key responsibilities:

• Respond to customer inquiries regarding eligibility, enrollments, and benefits-related issues
• Utilize multiple applications to research solutions and manage workflows effectively
• Maintain professionalism and composure while prioritizing competing tasks in a fast-paced environment

Required qualifications:

• High School Diploma or equivalent
• Previous customer service and/or call center experience
• Ability to pass a criminal background check
• Strong multitasking abilities and adaptability to learn new processes quickly
• Proficiency with Microsoft Office applications and virtual collaboration tools