Benefits Call Center Representative

Job Summary

A company is looking for a Benefits Call Center Representative.

Key Responsibilities

• Serve as the initial contact for inquiries regarding pensions and defined benefits from potential and existing members
• Provide inbound telephone support and engage with customers through outbound calls and live chat
• Participate in a structured training program to develop necessary skills for success in the role

Required Qualifications and Education

• High School Diploma or GED
• Must be at least 18 years of age
• Ability to pass a criminal background check
• Previous experience in customer service or a call center environment
• Proficiency with MS Office and basic keyboarding skills