Benefits Call Center Representative

Job Summary

A company is looking for a Benefits Call Center Representative.

Key Responsibilities

• Handle inbound calls regarding healthcare benefits, retirement benefits, and employee perks
• Utilize multiple systems to research, resolve, and document complex benefit inquiries
• Process member requests while adhering to compliance, quality, and service standards

Required Qualifications

• Previous customer service and/or call center experience
• Ability to successfully complete a background check and drug screening
• Must pass an internet speed test with specified requirements
• Must have the ability to connect with an ethernet cable to a modem/router
• Currently not hiring in specific states and metro areas