Benefits Call Center Representative

Job Summary

A company is looking for a Benefits Call Center Representative.

Key Responsibilities

• Handle inbound calls regarding retirement and pension benefits professionally
• Assist participants with retirement package requests and provide information on pension eligibility and benefit calculations
• Document all calls and maintain participant records while ensuring compliance with privacy regulations

Required Qualifications

• Previous customer service and/or call center experience
• Must successfully complete a background check and drug screening
• Ability to connect with an ethernet cable to a modem/router
• Must pass an internet speed test with specified requirements
• Must be available for shifts within specified hours after training