Benefits Call Center Representative

Job Summary

Providing essential support to customers, the full-time remote Benefits Call Center Representative will manage inbound inquiries regarding health and financial benefits, document requests, and maintain proficiency in program policies while working a standard schedule of Monday to Friday from 8 AM to 4:30 PM EST.

Key responsibilities:

• Serve as the initial point of contact for potential and existing members regarding their benefits
• Document enrollment requests, status changes, and customer complaints accurately
• Maintain technical proficiency in program policies and provide clear information to customers

Required qualifications:

• High School Diploma or GED
• Must be at least 18 years of age
• Previous customer service and/or call center experience
• Proficiency with MS Office and keyboarding skills
• Ability to pass a criminal background check and complete paid training successfully