Benefits Call Center Representative

Job Summary

Supporting customers with retirement-related inquiries, the full-time Benefits Call Center Representative will manage inbound calls regarding employee and retiree annuity benefits while working remotely.

Key responsibilities

• Answer inbound calls related to employee and retiree benefits, providing accurate and timely information
• Manage a steady call volume while navigating multiple systems and ensuring a professional experience for callers
• Maintain attention to detail and follow guidelines when handling sensitive customer information

Required qualifications

• Previous customer service and/or call center experience
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
• High school diploma, GED, or college degree
• Successful completion of a background check and drug test
• Ability to work independently in a remote environment