Benefits Call Center Representative

Job Summary

Supporting customers remotely, the full-time Benefits Call Center Representative will handle inbound calls regarding employee and retiree annuity benefits, providing assistance with retirement inquiries and benefit information while managing a steady call volume.

Key responsibilities

• Answer inbound calls related to employee and retiree benefits, providing accurate information and support
• Manage call volume effectively while navigating multiple systems to deliver timely resolutions
• Maintain a professional and positive experience for callers, ensuring attention to detail and empathy in all interactions

Required qualifications

• Previous customer service and/or call center experience
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
• High school diploma, GED, or college degree
• Successful completion of a background check and drug test
• Ability to work independently in a remote environment