Benefits Call Center Representative

Job Summary

Supporting customers remotely, the full-time Benefits Call Center Representative will manage inbound calls regarding employee and retiree annuity benefits, assisting with inquiries and providing accurate information while maintaining a high call volume.

Key responsibilities

• Answer inbound calls related to retirement and benefits inquiries
• Navigate multiple systems to provide timely and accurate resolutions
• Maintain professionalism and empathy while handling sensitive customer information

Required qualifications

• Previous customer service and/or call center experience
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
• High school diploma, GED, or college degree
• Successful completion of a background check and drug test
• Ability to work independently in a remote environment