Benefits Call Center Representative

Job Summary

Supporting customers remotely, the full-time Benefits Call Center Representative will manage inbound calls related to employee and retiree annuity benefits, assisting with inquiries and providing accurate information while navigating multiple systems.

Key responsibilities:

• Handle a steady volume of inbound calls regarding retirement and benefits inquiries
• Provide accurate and timely resolutions while actively listening to customer needs
• Maintain professionalism and empathy when managing sensitive customer information

Required qualifications:

• Previous customer service and/or call center experience
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
• High school diploma, GED, or college degree
• Successful completion of a background check and drug test
• Ability to work independently in a remote environment