Benefits Call Center Representative

Job Summary

Supporting customers with inquiries about employee and retiree annuity benefits, the full-time Benefits Call Center Representative will manage inbound calls, provide accurate information, and navigate multiple systems in a remote environment.

Key responsibilities

• Answer inbound calls related to retirement and benefits inquiries
• Provide accurate and timely resolutions while managing a steady call volume
• Maintain professionalism and empathy when handling sensitive customer information

Required qualifications

• Previous customer service and/or call center experience
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
• High school diploma, GED, or college degree
• Successful completion of background check and drug test
• Ability to work independently in a remote environment