Benefits Call Center Representative

Job Summary

Supporting customers in a remote environment, the full-time Benefits Call Center Representative will manage inbound calls regarding employee and retiree annuity benefits, providing accurate information and resolutions while maintaining a high call volume.

Key responsibilities

• Answer inbound calls related to retirement and benefit inquiries from employees and retirees
• Navigate multiple systems to provide accurate and timely information to callers
• Maintain a professional and positive experience for every caller while managing a steady call volume

Required qualifications

• Previous customer service and/or call center experience
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
• High school diploma, GED, or college degree
• Successful completion of background check and drug test
• Ability to work independently in a remote environment