Benefits Call Center Representative

Job Summary

Providing support to customers, the full-time remote Benefits Call Center Representative will manage inbound calls related to employee and retiree annuity benefits, assisting with inquiries and ensuring accurate and timely resolutions.

Key responsibilities

• Answer inbound calls regarding retirement-related inquiries and benefit information
• Manage a steady call volume while navigating multiple systems to provide resolutions
• Deliver a professional and positive experience for every caller, maintaining attention to detail

Required qualifications

• Previous customer service and/or call center experience
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
• Strong keyboarding skills and proficiency in navigating multiple systems
• High school diploma, GED, or college degree
• Ability to work independently in a remote environment