Benefits Call Center Representative

Job Summary

Supporting customers in a remote environment, the full-time Benefits Call Center Representative will manage inbound calls related to employee and retiree annuity benefits, providing accurate information and timely resolutions while navigating multiple systems.

Key responsibilities

• Answer inbound calls regarding retirement-related inquiries and benefit information
• Manage a steady call volume while ensuring a professional and positive caller experience
• Navigate multiple systems to provide accurate and timely resolutions to customer inquiries

Required qualifications

• Previous customer service and/or call center experience
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
• High school diploma, GED, or college degree
• Ability to work independently in a remote environment
• Successful completion of a background check and drug test