Benefits Call Center Representative

Job Summary

Working remotely in a full-time capacity, the Benefits Call Center Representative will support customers by answering inbound calls related to employee and retiree annuity benefits, assisting with inquiries, and providing accurate resolutions while managing a steady call volume.

Key responsibilities:

• Answer inbound calls regarding retirement-related inquiries and benefit information
• Manage call volume while navigating multiple systems to provide timely resolutions
• Deliver a professional and positive experience for every caller, handling sensitive information with care

Required qualifications:

• Previous customer service and/or call center experience
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
• High school diploma, GED, or college degree
• Successful completion of background check and drug test
• Must be 18 years of age or older