Benefits Call Center Representative

Job Summary

Supporting customers in a remote environment, the full-time Benefits Call Center Representative will manage inbound calls related to employee and retiree annuity benefits, providing accurate information and timely resolutions to inquiries.

Key responsibilities

• Handle a steady volume of inbound calls regarding retirement and benefits inquiries
• Navigate multiple systems to provide accurate and timely information to callers
• Maintain a professional and empathetic demeanor while assisting customers with sensitive information

Required qualifications

• Previous customer service and/or call center experience
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
• High school diploma, GED, or college degree
• Successful completion of a background check and drug test
• Ability to work independently in a remote environment