Benefits Call Center Representative

Job Summary

Supporting customers with retirement and benefits inquiries, the full-time remote Benefits Call Center Representative will manage inbound calls, navigate multiple systems, and provide accurate resolutions while maintaining a professional demeanor.

Key responsibilities

• Answer inbound calls related to employee and retiree annuity benefits
• Assist callers with retirement-related inquiries and provide general benefits information
• Manage call volume effectively while ensuring a positive customer experience

Required qualifications

• Previous customer service and/or call center experience
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
• High school diploma, GED, or college degree
• Successful completion of a background check and drug test
• Ability to work independently in a remote environment