Benefits Call Center Representative

Job Summary

As a full-time remote Benefits Call Center Representative, the candidate will support customers by managing inbound calls related to employee and retiree annuity benefits, providing accurate information, and ensuring a professional experience.

Key responsibilities

• Answer inbound calls and assist customers with retirement-related inquiries and benefit information
• Manage a steady call volume while navigating multiple systems to provide timely resolutions
• Maintain attention to detail and empathy when handling sensitive customer information

Required qualifications

• Previous customer service and/or call center experience
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
• High school diploma, GED, or college degree
• Successful completion of a background check and drug test
• Ability to work independently in a remote environment