Benefits Call Center Representative

Job Summary

Providing essential support to members, the full-time remote Benefits Call Center Representative will manage inquiries related to health and financial benefits, including pension plans, while ensuring accurate documentation and information delivery.

Key responsibilities

• Serve as the initial contact for potential and existing members regarding their benefits inquiries
• Document enrollment requests, status changes, and complaints accurately in the system
• Assist members by navigating multiple systems to provide clear and accurate benefits information

Required qualifications

• High School Diploma or GED
• Must be at least 18 years of age
• Previous customer service and/or call center experience
• Knowledge of pension plans or defined benefit skills is preferred
• Proficiency with MS Office and keyboarding skills