Benefits Call Center Representative

Job Summary

Supporting employees with their healthcare and retirement inquiries, the full-time Benefits Call Center Representative will manage incoming calls, assist with claims processing, and navigate multiple systems in a remote environment.

Key responsibilities:

• Help participants understand plan options and provisions
• Respond to client inquiries via phone and web while documenting calls thoroughly
• Complete customer-related transactions and provide guidance on required forms

Required qualifications:

• Previous call center experience with high-volume calls
• Experience with healthcare or employer benefits is highly preferred
• High school diploma or GED
• Keyboarding and MS Office proficiency
• Successful background check & drug test, including education and employment verification