Benefits Call Center Representative

Job Summary

Supporting employees remotely, the full-time hourly Benefits Call Center Representative will assist with inquiries regarding healthcare, retirement, and other benefits while managing a high volume of calls and performing back-office tasks such as claims processing.

Key responsibilities

• Help participants understand plan options and provisions
• Respond to client inquiries via phone and web
• Document calls thoroughly in the case management system

Required qualifications

• Previous call center experience with high-volume calls
• Experience with healthcare or employer benefits (highly preferred)
• High school diploma or GED
• Proficiency in keyboarding and MS Office
• Successful background check & drug test