Benefits Call Center Representative

Job Summary

Supporting participants and beneficiaries, the full-time Benefits Call Center Representative will manage inbound calls, respond to benefit-related inquiries, and provide guidance throughout the benefits process in a remote work environment.

Key responsibilities

• Manage inbound calls and respond to inquiries regarding benefits and related kits
• Guide beneficiaries through necessary forms to initiate their benefits
• Collaborate with the team on case management and reissuing processes

Required qualifications

• Must be at least 18 years old
• High School Diploma or equivalent required
• Knowledgeable in pension accounts and defined benefit (DB) plans
• Ability to pass a criminal background check and drug test
• Strong organizational and time management skills