Benefits Call Center Representative
Job Summary
Supporting participants and beneficiaries, the full-time remote Benefits Call Center Representative will manage inbound calls, respond to benefit-related inquiries, and guide clients through the benefits process while working Monday to Friday during designated hours.
Key responsibilities
- Manage inbound calls and respond to inquiries regarding benefits
- Perform walk-throughs on necessary forms for beneficiaries
- Collaborate with team members to address stop and reissuing cases and manage inboxes
Required qualifications
- Must be at least 18 years old
- High School Diploma or equivalent required
- Knowledgeable in pension accounts and defined benefit (DB) skills
- Ability to pass a criminal background check and drug test
- Must pass an internet speed test and connect via ethernet cable
Complete Job Description
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