Benefits Call Center Representative

Job Summary

Supporting participants and beneficiaries, the full-time remote Benefits Call Center Representative will manage inbound calls, respond to benefit-related inquiries, and guide individuals through the benefits process while working Monday to Friday during designated hours.

Key responsibilities

• Manage inbound calls and provide assistance with benefit-related questions
• Perform walkthroughs on necessary forms for beneficiaries to initiate their benefits
• Collaborate with team members and manage inboxes related to benefit inquiries

Required qualifications

• High School Diploma or equivalent
• Knowledgeable in pension accounts, particularly defined benefit (DB) plans
• Ability to pass a criminal background check and drug test
• Strong organizational and time management skills
• Must pass an internet speed test and connect via ethernet cable