Benefits Case Manager

Job Summary

A company is looking for a Benefits Case Manager.

Key Responsibilities

• Manage the entire care process from benefit investigation to medication delivery, ensuring a positive patient experience
• Conduct benefit verifications and collaborate with healthcare providers to ensure timely access to necessary services
• Assist patients with insurance coverage understanding and navigate the appeals process as needed

Required Qualifications

• 2-4 years of industry experience with patient-facing or high touch customer interaction preferred
• Previous Hub or Patient Support Service experience preferred
• High School diploma or equivalent preferred
• Knowledge of Medicare, Medicaid, and Commercial payers policies preferred
• Strong people skills demonstrating flexibility, persistence, creativity, empathy, and trust