Benefits Coordinator

Job Summary

A company is looking for a Regional Benefits Coordinator to facilitate and manage service fulfillment within an assigned region.

Key Responsibilities

• Establish trusting relationships with health plan members and customers to assist with benefit/service understanding and coordination
• Monitor referral activity to ensure timely assignment and service fulfillment through the provider network
• Resolve referral escalations and customer service tickets by engaging with providers and customers to facilitate solutions

Required Qualifications

• Minimum of 2 years of relevant experience in a customer service or program coordination role
• Experience in Public/Community Health or a related field preferred
• Experience in the healthcare industry is a plus
• Ability to thrive in a fast-paced, remote work environment
• Comfort with navigating multiple technology platforms and learning new systems