Benefits Coordinator

Job Summary

Benefits Coordinator, responsible for managing service fulfillment and supporting health plan members and customers in a full-time remote role.

Key Responsibilities

• Establish and maintain relationships with health plan members and service providers to optimize benefits and services
• Monitor referral activity and ensure timely service fulfillment while resolving escalations and customer service issues
• Collaborate with management and account managers on reporting, performance assessments, and other operational needs

Required Qualifications

• 2+ years of experience in a contact center, customer service, or care coordination role
• Experience in Public/Community Health or a related field preferred
• Healthcare industry experience is a plus
• Must be 18 years of age or older
• Ability to work autonomously in a remote environment with reliable internet access