Benefits Customer Service Representative

Job Summary

Assisting COBRA benefits members and employers, the contract-to-hire Benefits Customer Service Representative will provide clear phone support, manage inbound inquiries, and perform accurate data entry while working onsite in Lakewood, NJ.

Key responsibilities:

• Handle inbound calls from COBRA benefits members, employers, and brokers, providing patient and clear support
• Assist with COBRA benefit notices, elections, payments, and general account inquiries
• Document calls and updates accurately in the system while supporting open enrollment activities

Required qualifications:

• Prior benefits knowledge and experience processing enrollments or handling claims is a huge plus
• Experience in customer service or call center environments is required
• Strong data entry skills with a high level of accuracy
• Comfortable working with multiple computer systems simultaneously
• Reliable, organized, and able to follow detailed procedures consistently