Benefits Customer Service Representative

Job Summary

Handling inbound calls and providing support to COBRA benefits members, the contract-to-hire Benefits Customer Service Representative will assist with inquiries, perform data entry, and support open enrollment while working onsite in Lakewood, NJ.

Key responsibilities:

• Manage inbound calls and assist with COBRA benefit inquiries, notices, and payments
• Perform accurate data entry for enrollments and updates, ensuring documentation is complete
• Support open enrollment by managing increased call volume and providing portal demos to clients and employees

Required qualifications:

• Prior benefits knowledge and experience with enrollments or claims processing is a huge plus
• Previous customer service or call center experience is required
• Strong data entry skills with a high level of accuracy
• Experience in benefits enrollment, insurance verifications, or medical office settings is advantageous
• Ability to manage heavy call volume and lead short demos for clients and employees