Benefits Enrollment Manager

Job Summary

A company is looking for a Benefits Enrollment Manager to lead a team of Enrollment Specialists and enhance customer satisfaction.

Key Responsibilities

• Lead and inspire a team of remote Enrollment Specialists to enhance customer experiences
• Train and guide Enrollment Specialists on system and process changes
• Analyze feedback and performance metrics to identify areas for improvement

Required Qualifications

• 0-1 years of experience in managing remote teams, preferably in customer service
• Preferred experience in the health insurance industry, specifically in employee benefits
• Experience in Customer Success, Advocacy, Relationship Management, or Account Management is a plus
• Strong technology skills, including proficiency in CRM software
• Availability to work on a full-time basis