Benefits Specialist

Job Summary

Benefits Specialist, a fully remote position, assists members in understanding their healthcare benefits, guiding them through open enrollment and life events, while providing expert navigation across various coverage types.

Key Responsibilities

• Answer incoming calls and respond to benefit questions with clarity and compassion
• Support members during open enrollment and life events, comparing plan options
• Research and resolve benefit issues while ensuring compliance with regulations

Required Qualifications

• Minimum 1-2 years of customer service and benefits experience
• Minimum 1 year of call center experience, preferably in healthcare or insurance
• Minimum 1 year of hands-on Medicare knowledge
• Comfortable using MS Word, Excel, and internal systems
• Ability to thrive in a collaborative, remote environment