Benefits Specialist

Job Summary

To support individuals in navigating their healthcare benefits, the full-time remote Benefits Specialist will provide guidance on benefit plan options, address member inquiries, and assist during open enrollment periods while ensuring compliance with applicable regulations.

Key responsibilities

• Answer incoming calls and assist members with benefit inquiries, providing objective information about plan options and costs
• Guide members through benefit elections during open enrollment and life status changes, ensuring clarity on their options
• Research and resolve benefit-related issues while maintaining compliance with corporate policies and federal regulations

Required qualifications

• High School Degree or GED required; Associate's degree in a related field preferred
• Minimum of one to two years of customer service and benefits experience
• Basic knowledge of MS Word and Excel required
• Familiarity with COBRA, Medicare, HSAs, and FSAs preferred
• Ability to communicate complex benefit information clearly and effectively