Benefits Specialist

Job Summary

Independently managing a book of benefits clients, the full-time remote Benefits Specialist II will serve as a trusted subject matter expert, overseeing benefits administration, compliance inquiries, and process improvements while ensuring a client-first approach.

Key Responsibilities

• Manage and own an assigned book of benefits clients, serving as the primary contact for administration and compliance-related inquiries
• Resolve complex client issues efficiently and maintain strong partnerships with internal teams to deliver seamless service
• Drive service efficiency initiatives and contribute to departmental goals through process improvements and mentoring junior team members

Required Qualifications

• Bachelor's degree preferred or equivalent experience
• 4+ years of experience in benefits services or benefits administration
• Strong HRIS experience with benefits administration platforms
• Advanced proficiency with Microsoft Office Suite (Excel, Outlook, Word)
• Ability to make independent, sound decisions in a client-facing environment