Benefits Specialist

Job Summary

Acting as an account manager for a block of business with 100-499 lives, the full-time Benefits Specialist will provide customer service, manage relationships with clients, and support sales executives while working in a hybrid telecommuting arrangement.

Key responsibilities

• Serve as the primary service contact for an assigned book of business, addressing customer inquiries and managing day-to-day service work
• Collaborate with internal partners to implement new business and manage the renewal process for designated accounts
• Drive proactive service touchpoints with customers and identify business growth opportunities in partnership with sales executives

Required qualifications

• High school diploma required; relevant experience in account management or customer service preferred
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and strong computer skills
• Sales aptitude with the ability to communicate contract provisions effectively to clients
• Demonstrated ability to manage multiple tasks and anticipate customer needs
• Strong organizational skills and a commitment to ongoing self-development