Benefits Support Associate

Job Summary

Providing compassionate support, the full-time Benefits Support Associate will assist beneficiaries by answering inquiries, guiding them through options, and managing inbound calls while performing back-office administrative tasks in a remote environment.

Key responsibilities

• Manage a consistent volume of inbound calls, offering resolutions and navigating multiple systems
• Assist beneficiaries in understanding their options during sensitive life transitions with empathy and clarity
• Perform administrative tasks such as processing claims and filing paperwork as needed

Required qualifications

• Previous customer service and/or call center experience
• Experience supporting employee benefits or working in a benefits call center
• Background in health and welfare benefits or similar support roles is preferred
• High school diploma or GED
• Successful completion of a background check and drug test