Bi-lingual Call Center Representative

Job Summary

A company is looking for a Bi-lingual Call Center Senior Representative (English/Spanish).

Key Responsibilities

• Respond to customer inquiries via phone and email, providing assistance with billing questions and concerns
• Research and resolve customer issues while promoting positive relations and adhering to company policies
• Document interactions and feedback, and suggest improvements to procedures based on customer input

Required Qualifications

• High school diploma or GED required
• Minimum 1 year of call center or customer service experience
• Must be bi-lingual in Spanish and English
• Ability to work in a remote capacity with a suitable workspace
• Familiarity with required technology specifications for remote work