Bi-Lingual Customer Service Representative

Job Summary

A company is looking for a Bi-Lingual Customer Service Representative.

Key Responsibilities

• Deliver exceptional consumer experiences that promote positive word-of-mouth
• Manage inbound calls from Spanish and English-speaking consumers to resolve product and technical support issues
• Achieve daily metrics in call quality, management, and productivity while maintaining professional composure

Required Qualifications

• High School diploma or equivalent required
• 2 years of experience in a contact center or fast-paced customer service environment required
• Proficient PC skills, especially in Microsoft Office suite
• Must meet internet speed requirements and follow remote work policies
• Associate's or Bachelor's degree preferred