Bilingual Account Coordinator

Job Summary

A company is looking for a Bilingual Account Coordinator, Fraud & Disputes Inbound (Spanish).

Key Responsibilities

• Handle inbound calls from cardholders regarding fraud or disputes in both English and Spanish
• Gather information and resolve fraud cases while ensuring high-quality customer service
• Maintain accurate records of fraud cases and dispute resolutions, adhering to company policies and regulatory standards

Required Qualifications

• 1+ year of relevant experience in a professional role
• High attention to detail and commitment to quality
• Ability to stay calm in difficult conversations and recover quickly from challenges
• Comfortable using technology and navigating multiple tools
• Adaptable to change in a fast-paced environment