Bilingual Account Coordinator

Job Summary

A company is looking for an Account Coordinator, Collections, Bilingual (English/Spanish).

Key Responsibilities

• Engage with customers over the phone regarding past due payments
• Utilize multiple software systems to manage customer accounts and document interactions
• Negotiate repayment solutions while maintaining adherence to company policies and regulatory requirements

Required Qualifications

• 1+ year of professional experience in a customer-focused role
• Demonstrated negotiation and influence skills
• Bilingual fluency in English and Spanish
• Tech-savvy with the ability to learn new software quickly
• Growth mindset, open to feedback and continuous improvement